Return & Refund Policy

Return & Refund Policy

Effective Date: July 6, 2026

Return Eligibility

We accept return requests within 7 days of receiving your order, provided that:

  • Items are unused, unwashed, and in their original packaging
  • A receipt or proof of purchase is included
  • Items are undamaged (excluding shipping or manufacturing defects)

The following items are not eligible for return:

  • Sale or final clearance items
  • Personal hygiene products (e.g., underwear, swimwear)
  • Digital products or downloaded content

Refund Process

  1. Email our customer service team with your reason for return, order number, and photos of the item
  2. We will respond with a review decision within 2 business days
  3. Once approved, ship the item back to the designated address
  4. Upon receipt and inspection, your refund will be processed within 5–10 business days to your original payment method

Exchanges

If you would like to exchange an item, please follow the return process above and note the desired replacement item and specifications in your request. Exchanges are subject to stock availability.

Shipping Costs

  • If the return is due to a defective or incorrectly shipped item, we will cover the return shipping cost
  • For all other returns, return shipping is the buyer's responsibility
  • Original shipping fees are non-refundable