Shipping policy

1. Order Processing & Shipping Time

Orders are processed and shipped within 1–3 business days after payment is confirmed, excluding Saturdays, Sundays, and public holidays.

During peak seasons, promotions, or stock shortages, shipping may be delayed. We will notify you promptly if this occurs.

We do not guarantee specific delivery times.

2. Delivery Methods & Shipping Fees

• Home Delivery Free shipping for orders over [NT\(XXX / USD\)XXX] Shipping fee: [NT\(XXX / USD\)XXX] for orders under the free-shipping threshold
• Convenience Store Pick‑up Shipping fee: [NT\(XXX / USD\)XXX] Size and weight limits apply.

Shipping fees are automatically calculated at checkout.

3. Delivery Timeframe

• Home Delivery: Approximately 1–3 business days after shipment
• Convenience Store Pick‑up: Approximately 2–4 business days after shipment Orders must be picked up within 7 days of arrival. Unclaimed orders will be returned, and return shipping costs will be borne by the buyer.

Delivery times are estimates and may be affected by weather, traffic, or logistics delays.

4. Shipping Address & Responsibility

Please provide accurate and complete recipient information. We are not responsible for failed delivery or additional fees caused by incorrect or incomplete address details.

5. Damaged, Missing, or Incorrect Items

Please inspect your package immediately upon receipt. If the package is damaged, you may refuse delivery.

For damaged, missing, or incorrect items, contact us within 24 hours with photos for verification. We will arrange reshipment or replacement at our cost.